Shipping policy

A delivery method (Courier or Delivery Team) will be automatically selected at the checkout depending on the type of goods you are purchasing and your delivery address. For deliveries made by courier, goods are sent extremely well packaged and you will be advised of the dispatch date.

For deliveries made by our sub contracted delivery team, you will be given a time slot. In addition to this, where possible and when correct contact details are given, the delivery crew will normally call one hour in advance of their expected arrival time in order to allow you to take delivery in person. All deliveries are covered by a one person  team. Failed deliveries will be charged in full. If you require a 2 person delivery, this will incur an additional £60 fee and will be due to be paid directly to the deluvery company on the day. 

We ask you to ensure that items purchased fit into your home, through your front door, and through all internal doors, staircases and turns to their destination point. Such criteria do not form a reason for return of goods.

All goods are only delivered to a ground floor. If you live in a flat, deluvery will be to one main ground floor lobby only. If you have special access gates and do not provide adequate delivery instructions, and this leads to a failed delivery, you will still be charged in full.